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模块六：询问客人满意度
1. 基础词汇
- Satisfaction: 满意度
- Happy: 开心的
- Pleased: 满意的
- Dissatisfied: 不满意的
- Feedback: 反馈
- Improve: 改进
- Dessert: 甜品
- After-dinner drink: 餐后酒
- Coffee: 咖啡
- Tea: 茶
- Would you like: 您想要
- Recommend: 推荐
- Menu: 菜单
- Options: 选择
- Enjoy: 享受
2. 关键句型
“Is everything to your satisfaction?”：一切都满意吗？
- 使用场景和注意事项：当客人就餐结束或服务员觉得客人已经吃得差不多时，可以使用这个句型询问客人是否满意。提供机会给客人提出反馈或额外需求。
- Example 1: Waiter: Is everything to your satisfaction? Customer: Yes, everything was delicious. Thank you. Translation: 服务员：一切都满意吗？ 顾客：是的，一切都很美味。谢谢。
- Example 2: Waiter: Is there anything else I can do for you? Customer: No, everything was perfect. Thank you for asking. Translation: 服务员：还有其他我可以为您做的吗？ 顾客：不用了，一切都很完美。谢谢你的关心。
“I’m glad you enjoyed your meal.”：很高兴您享受了您的餐点。
- 使用场景和注意事项：当客人表示满意并表达对餐点的喜爱时，服务员可以使用这个句型来回应客人的满意度。展示服务员的关注和乐于为客人提供美食的态度。
- Example 1: Waiter: I’m glad you enjoyed your meal. It was a pleasure serving you. Translation: 服务员：很高兴您享受了您的餐点。为您服务是我的荣幸。
- Example 2: Waiter: Thank you for your kind words. I’m delighted that you liked the food. Translation: 服务员：谢谢您的赞美。我很高兴您喜欢这道菜。
“I apologize for any inconvenience. Is there something I can do to make it right?”：对于给您带来的任何不便，我表示歉意。有什么我可以做来弥补吗？
- 使用场景和注意事项：当客人表达不满意或提出投诉时，服务员可以使用这个句型来道歉并主动提供解决方案。展示服务员的专业和解决问题的能力。
- Example 1: Waiter: I apologize for any inconvenience. Is there something I can do to make it right? Customer: The steak was overcooked. Can I get a replacement? Translation: 服务员：对于给您带来的任何不便，我表示歉意。有什么我可以做来弥补吗？ 顾客：这块牛排煮得过火了。我可以换一块吗？
- Example 2: Waiter: I’m sorry for the error. Let me fix that for you immediately. Customer: Thank you for addressing the issue promptly. Translation: 服务员：对于错误，我表示歉意。让我立即为您解决。 顾客：感谢您及时处理这个问题。
3. 情景对话
Waiter: Good evening! I hope you enjoyed your meal. May I ask how satisfied you are with your dining experience tonight?
Customer: Overall, I’m quite satisfied with the dining experience. The food was delicious and the atmosphere was pleasant. However, I think the dishes were taken a bit longer to arrive than I expected.
Waiter: Thank you for your feedback. I apologize for any delay in the service. We appreciate your input, and we will definitely work on improving the speed of service. Is there anything else I can assist you with?
Customer: Actually, I would like to have a dessert or a post-dinner drink. Do you have any recommendations?
Waiter: Certainly! For desserts, we have a selection of Cake, pastries, and ice cream. If you prefer a post-dinner drink, we have a variety of options, including coffee, tea, and a selection of liqueurs. Is there anything specific you have in mind?
Customer: I think I’ll go with a digestif. Could I have a glass of Sherry, please?
Waiter: Absolutely! I’ll bring you a glass of Sherry right away.
中文翻译：
服务员：晚上好！我希望您享受了您的用餐。我可以问一下您对今晚的用餐体验满意吗？
客人：总体而言，我对用餐体验很满意。食物很美味，氛围也很愉快。不过，在上菜速度方面还有改进的空间。菜品的送上时间比我预期的要长一些。
服务员：非常感谢您的反馈。对于服务上的任何延误，我表示歉意。我们非常重视您的意见，我们一定会努力改进服务速度。还有其他我可以帮助您的吗？
客人：实际上，我想要点一份甜点或者餐后酒。您有什么推荐吗？
服务员：当然！关于甜点，我们有各种蛋糕、糕点和冰淇淋可供选择。如果您喜欢餐后饮品，我们有多种选择，包括咖啡、茶和一系列酒类。您有什么具体的想法吗？
客人：我想来一杯餐后酒。请给我来一杯雪梨酒，好吗？
服务员：当然！我会立刻给您送来一杯雪梨酒。
4. 课堂练习
Waiter: Is everything to your __? Customer: Yes, everything was delicious. Thank you.
- A) satisfaction
- B) liking
- C) taste
- D) preference
- 答案：A
Waiter: I’m glad you enjoyed your meal. Can I interest you in any __? Customer: Actually, I would like to see the dessert menu.
- A) recommendations
- B) options
- C) beverages
- D) desserts
- 答案：D
Waiter: I apologize for any inconvenience. Is there something I can do to make it __? Customer: The steak was overcooked. Can I get a replacement?
- A) right
- B) better
- C) perfect
- D) good
- 答案：A
Waiter: Thank you for your kind words. I’m delighted that you __ the food. Customer: Thank you for the excellent service.
- A) enjoyed
- B) liked
- C) appreciated
- D) loved
- 答案：A
Waiter: I’m sorry for the error. Let me __ that for you immediately. Customer: Thank you for addressing the issue promptly.
- A) fix
- B) serve
- C) bring
- D) recommend
- 答案：A
