模块五：餐中服务

1. 基础词汇

• Serve: 为…上菜
• Plate: 餐盘
• Dish: 菜品
• Presentation: 菜品的摆盘
• Garnish: 装饰菜品
• Tray: 托盘
• Clear: 清理
• Empty: 空的
• Utensils: 餐具
• Beverage: 饮料
• Refill: 补充
• Glass: 玻璃杯
• Pitcher: 壶
• Ice: 冰块
• Straw: 吸管
• Order: 点菜

2. 关键句型

• “I’ll bring your order right away.”：我会立即为您上菜。

  • 使用场景和注意事项：当客人点菜完毕，服务员可以使用这个句型来表示会立即为客人上菜。表达出快速、高效的服务态度。
  • Example 1: Waiter: I’ll bring your order right away. Enjoy your meal! Translation: 服务员：我会立即为您上菜。祝您用餐愉快！
  • Example 2: Waiter: Your food will be ready shortly. I’ll bring it to your table right away. Translation: 服务员：您的食物很快就会准备好。我会立刻把它端到您的桌子上。

• “May I clear your plate?”：我可以收走您的餐盘吗？

  • 使用场景和注意事项：当客人吃完餐后，服务员可以使用这个句型来询问客人是否需要将空餐盘撤走。礼貌地提醒客人的需求，并确保餐桌整洁。
  • Example 1: Waiter: May I clear your plate? Customer: Yes, please. Thank you. Translation: 服务员：我可以收走您的餐盘吗？ 顾客：好的，请收走。谢谢。
  • Example 2: Waiter: Are you finished with your plate? Customer: Yes, you can take it away. Translation: 服务员：您吃完了吗？ 顾客：是的，你可以拿走它。

• “Can I get you anything else?”：还需要点其他的吗？

  • 使用场景和注意事项：当客人需要补充饮料或有其他需求时，服务员可以使用这个句型来询问客人。提供额外的服务并满足客人的需求。
  • Example 1: Waiter: Can I get you anything else? Another glass of water, perhaps? Customer: Yes, please. I’d like a refill on my water. Translation: 服务员：还需要点其他的吗？再来一杯水，好吗？ 顾客：好的，请给我加满水。
  • Example 2: Waiter: Is there anything else I can assist you with? Customer: Yes, I’d like to order a cup of coffee, please. Translation: 服务员：还有其他需要我帮助的吗？ 顾客：是的，请给我来一杯咖啡。

3. 情景对话

以下是一段包含餐饮部服务员为客人上菜、为客人撤走空餐盘、询问客人是否要再加一杯红葡萄酒的过程的情景对话.

Waiter: Good evening! Here’s your grilled salmon with steamed vegetables. Enjoy your meal!
服务员： 晚上好！这是您的柠檬黄油酱烤三文鱼配蒸蔬菜。祝您用餐愉快！

Guest: Thank you! It looks delicious.
客人： 谢谢！看起来很美味。

Waiter: You’re welcome. If you need anything else, just let me know.
服务员： 不客气。如果您需要其他的，请告诉我。

(Guest starts eating)

Waiter: Is everything to your liking?
服务员： 一切都合您的口味吗？

Guest: Yes, the salmon is cooked perfectly, and the vegetables are fresh and flavorful.
客人： 是的，三文鱼煮得很好，蔬菜也新鲜味美。

Waiter: I’m glad to hear that. Would you like another glass of red wine to accompany your meal?
服务员： 很高兴听到您这样说。您需要再来一杯红葡萄酒来搭配您的餐点吗？

Guest: That sounds lovely. I’ll have another glass of red wine, please.
客人： 听起来很不错。请再给我来一杯红葡萄酒。

Waiter: Certainly. I’ll bring that right out to you.
服务员： 当然。我会马上给您送过来。

(After a while, the waiter brings the wine)

Waiter: Here’s your glass of red wine. Enjoy!
服务员： 这是您的一杯红葡萄酒。请慢用！

Guest: Thank you very much.
客人： 非常感谢。

Waiter: You’re welcome.
服务员： 不客气。

(After the guest finishes the meal)

Waiter: Are you finished with your meal? May I clear your plate?
服务员： 您用餐完毕了吗？我可以收拾您的盘子吗？

Guest: Yes, please. Thank you.
客人： 是的，请收拾。谢谢。

Waiter: You’re welcome. If there’s anything else you need, feel free to ask.
服务员： 不客气。如果您需要其他的，随时告诉我。

Guest: I think I’m all set. Thank you for your excellent service.
客人： 我觉得我已经满意了。感谢您的出色服务。

Waiter: It was my pleasure. Have a wonderful day!
服务员： 很荣幸能为您服务。祝您度过美好的一天！

Guest: Thank you. Goodbye!
客人： 谢谢。再见！

4. 课堂练习

1. Waiter: Here is your __ with __. Enjoy your meal!
   Customer: Thank you. Everything looks delicious.

   • A) order / presentation
   • B) dish / garnish
   • C) plate / utensils
   • D) beverage / refill
   • 答案：B

2. Waiter: May I _ your plate?
   Customer: Yes, please. Thank you.

   • A) serve
   • B) bring
   • C) clear
   • D) refill
   • 答案：C

3. Waiter: Can I get you anything else? _ glass of water, perhaps?
   Customer: Yes, please. I’d like a refill on my water.

   • A) Another
   • B) An
   • C) The
   • D) Some
   • 答案：A

4. Waiter: Is there anything else I can assist you with?
   Customer: Yes, I’d like to order _ cup of coffee, please.

   • A) a
   • B) an
   • C) the
   • D) some
   • 答案：A

5. Waiter: I’ll take care of it _ away.
   Customer: Thank you.

   • A) now
   • B) right
   • C) just
   • D) soon
   • 答案：B