To do whatever it takes to provide exceptional service for our guests and to strive for excellence to achieve maximum guest satisfaction. 无论怎样做都是为了向顾客提供优质的服务,达到顾客的满意。 To adhere ...
CHAPTER 01 前台服务The Front Desk Service PART 1 信息咨询Requiring Information/2 Unit 1 酒店基本资料Hotel Information/2 Unit 2 酒店设施介绍Introducing Hotel Facilities/6 Unit 3 酒店住房种类Hotel Room Typ...
Part 1. 接听送餐电话工作流程 Part 2. 情景对话 Part 3. 基础词汇 Part 4. 关键句型 Part 5. 课堂练习 【参考答案请阅读原文】 Part 1. 接听送餐电话工作流程 接听电话 :时刻准备好纸笔,确保在电话响铃三声内接听客人的电话。 问候客人 :工作人员以礼貌的方式问候客人,并确认客人的需求。...
Organizes kitchen operations and prepares and serves a range of dishes, whilst supervising junior members of the Kitchen Brigade. 组织厨房运营并制作和送上各种菜肴,监管厨房团队中的下级员工。 Adhere to local ...
To do whatever it takes to provide exceptional service for our Guests and to strive for excellence to achieve maximum guest satisfaction. 无论作什么,都是为了向客人提供优良的服务,使顾客满意。 To adhere t...